Questions, answered.

Charting and the schedule keep working through a dropped connection and sync when it returns, which covers the usual case of a clinic on a patchy line. Billing and reminders need the connection, because both touch systems outside the clinic.

In an encrypted database in an Indian region, encrypted in transit and at rest. Access is per-user and role-based, every read of a patient record is logged, and the log is queryable by the practice owner. We do not sell, share or train on clinic data.

Yes. Add each location as its own clinic under one organisation, with its own chairs, doctors and schedule. Staff can be given access to one location or several, and reports can be read per location or consolidated.

FDI two-digit notation by default, with Universal and Palmer available per clinic. Findings are recorded per surface, perio charting is six-point, and endodontic cases carry their stages.

Invoices are generated from what was charted, so the bill and the clinical record cannot drift apart. UPI, card and cash are recorded against the case, including split and partial payments. Insurance claims are tracked through submitted, queried and settled, and anything unsettled ages on the outstanding report.

At any time, without asking us. Patients, appointments, clinical notes, treatment plans and payments all export to CSV from Settings; the full clinical record is also available as a structured export. There is no charge and no notice period for either.

Nothing is charged automatically. The trial runs for 3 days with the full product and no card on file. If you do not pick a plan, the account moves to read-only rather than being deleted — you keep access to your data and can export it.

Yes, for 14 days. A first payment is refunded in full if you ask within 14 days of the day it was charged — no reason needed and no retention call. After that the paid term runs to its end; cancelling stops the next renewal rather than refunding the current one. We also refund outside that window if we failed to provide the service, charged you wrongly, or changed the terms against you mid-term.